Refund policy
Main Information
- We offer you 30 days to complete your return.
- We process refunds within 7 days.
- We accept exchanges.
- We have got no restocking fees.
- Customer is responsible for return shipping costs.
Return Process
If you decide to return the items, you must do so within 30 days of receiving the items. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all original tags attached.
To start the return process, first contact us at info@lu-nova.com and we will provide you with more information. Please make sure that you carefully package the items so that they won't get damaged on the way back to us. You will have to cover the return shipping costs.
Refunds
Once we have received and approved your return, you will automatically receive a full refund within 7 days to the same payment method you used for your order. We don't charge any restocking fees.
Damaged or Incorrect Orders
Have you received a damaged or incorrect item? We apologize for the inconvenience, but this can sometimes happen. Take photos of the problem and contact us as soon as possible and we will help you resolve the issue.
Order Cancellations
Do you need to cancel your order? No problem, just email us at info@lu-nova.com and we will cancel the order for you. Just be quick, once the order has been processed it can't be cancelled and you'll have to go through the return process.
Exchanges
If you decide to exchange your item, please send us an email at info@lu-nova.com, explaining the reason for exchange. We will do our best to get you what you really want.
Contact:
Lunova is operated by Steensma - E-com, a company registered in the Netherlands
Chamber of Commerce Number: 91143721
VAT Number: NL004869409B89
Address:
Aquamarijn 117
Heerhugowaard 1703 AG
Email: info@lu-nova.com
Phone: +447451267407
Business hours:
Monday - Friday: 8:00 - 17:00 GMT