Shipping policy
Main Information
- Order cut-off time: 14:00 GMT
- Order processing time: 1-2 business days (Monday to Friday)
- Transit time: 4-6 business days (Monday to Friday)
- We offer free shipping on all orders within the UK
Delivery Details
If you place your order before 14:00 GMT we will start processing your order the same day.
When you place your order, you will receive a confirmation email. Normally, we take 1-2 business days (Monday to Friday) to process an order.
Once your order has been dispatched, we will send you a shipping confirmation email with tracking information and your tracking code. You can also track your order via our Track Your Order page.
Your order should arrive within 4-6 business days (Monday to Friday).
We offer free shipping on all orders within the UK.
Delayed Orders
If the maximum order processing and shipping time has passed and your order has not yet arrived, please be patient and allow for up to 2 additional business days (Monday to Friday). If your package does not arrive by then, please contact us at info@lu-nova.com with your order number and we will help you find it.
Damaged or Incorrect Orders
Have you received a damaged or an incorrect item? We apologize for the inconvenience, but this can sometimes happen. Take photos of the problem and contact us as soon as possible and we will help you resolve the issue.
Order Cancellations
Do you need to cancel your order? No problem, just email us at info@lu-nova.com and we will cancel the order for you. Just be quick, once the order has been processed it can't be cancelled and you'll have to go through the return process.
Contact:
Lunova is operated by Steensma - E-com, a company registered in the Netherlands
Chamber of Commerce Number: 91143721
VAT Number: NL004869409B89
Address:
Aquamarijn 117
Heerhugowaard 1703 AG
Email: info@lu-nova.com
Phone: +447451267407
Business hours:
Monday - Friday: 8:00 - 17:00 GMT